Incident history

A scheduled platform release rolled out new Mission Control and Analytics Hub capabilities. Dashboard sessions were briefly interrupted for up to 5 minutes; visitor tracking and micro-experiences were not affected.

We upgraded the storage tier of our analytics database to improve query performance on large accounts. Reports were read-only for approximately 40 minutes; data collection continued normally.

Some accounts experienced slow loading of the Buying Journey and Traffic reports due to an inefficient query plan introduced in a previous release. The query was optimised and performance restored within 2 hours.

Elevated response times on our public API for approximately 45 minutes due to a traffic spike from a single integration. Rate limits were adjusted and normal latency restored.

Scheduled upgrade of our in-memory cache cluster. Dashboards may have shown slightly slower load times during the 30-minute window.

A deployment issue caused some analytics reports to fail to load for about 35 minutes. The release was rolled back and reports restored; no visitor data was affected.

We will be performing a scheduled migration of our database to improve performance and reliability. During this time, the service may be temporarily unavailable or experience intermittent disruptions.

Resolved a configuration issued applied in some scenario where Performance Review was disabled, applying conversion optimization to all visitors.

We will be performing a scheduled upgrade to our database. During this time, the service may be intermittently unavailable.

A scheduled maintenance to upgrade our servers. Expect brief downtime during this period.

Users experienced delayed responses from the API due to high traffic. The issue was resolved by scaling the servers.

Scheduled system optimization to improve performance. Brief downtime expected.

Users reported slow page loads due to high server load. Issue mitigated by adding additional servers.

Some users reported intermittent issues logging in. The problem was traced to a faulty load balancer and fixed.

Scheduled network maintenance to improve connectivity. Services will be unavailable briefly.

Applying critical security patches to our servers. Services might be momentarily interrupted.

A minor outage affected the web application due to a configuration error. Resolved within 20 minutes.

Our primary database experienced an increase in latency due to a network issue. Service was restored after 30 minutes.

Our Memory cache performance downgraded. Services were restored after regional cache was enabled.